Talk to our Optician

You must be logged in and have purchased prescription contact lenses from uklenscare.com to access the premium services of Your Online Optical Clinic.

Your Online Optical Clinic is uklenscare.com portal where you can receive premium optical advice and services from our Clinical Team. Please see our FAQs page for more information.

If you need any assistance with your order or help with placing an order, our Customer Service Team will be more than happy to help. By purchasing prescription contact lenses at Uklenscare.com, you are entitled to a comprehensive range of optical services, such as complimentary eye tests and contact lens checks with Vision Express, and access to the Uklenscare.com Clinical Team for professional, clinical advice.

Top Questions

Do I need to send my prescription to Uklenscare.com after I place an order?

What shipping options does Uklenscare.com offer?

What is “Your Online Optical Clinic”, and how do I access it?

Delivery and Shipping

My order has been dispatched but has not arrived. Where is it?

How long will it take to dispatch my order?

What countries does Uklenscare.com ship to?

Ordering

Where can I find the prescription details required on the product page?

I have the same power in both eyes / I require a different brand of lens for each eye. How can I order a single box of contact lenses?

What payment options does Uklenscare.com offer?

How can I amend or cancel my recent order?

What is the Auto Re-Order service and what benefits will I receive?

Refunds and Exchanges

I want to return my order. How can I do it, and will I receive any refunds?

I think my contact lenses may be faulty. What should I do?

How long will it take to process my refund?

Where and when will my refund get credited?

I received the wrong item. What should I do?

Your Account

I forgot my password

How can I change my billing address, email address, or account password?

Does Uklenscare.com store my card details?

Contact Lens Questions

Why are there so many different brands and types of contact lenses?

How long can I wear my contact lenses for?

What solution can I use to clean and store my contact lenses?

Can I try a different type of lens to see if it suits me better?

Is there anything I need to do when I visit my Optician?

Can my Optician refuse to give me my prescription?

Prescription Questions

Where can I find my prescription details?

What should a contact lens prescription include?

How often do I need to have a contact lens check-up?

What does “Toric” or “for Astigmatism” mean?

Why have I been prescribed a particular brand of contact lenses?

I wear monthly contact lenses; can I try wearing daily contact lenses? (or vice versa)

My vision is not as sharp as before. Does this mean I should change the power?

More Information

About Uklenscare.com

Why are Uklenscare.com’s prices so competitive?

Where can I find Uklenscare.com’s Privacy policy?

Where can I find Uklenscare.com's terms and conditions?

Who supplies Uklenscare.com with contact lenses and accessories?

Why should I order from Uklenscare.com rather than another online contact lenses supplier?

How do I choose which online contact lens supplier to use?

Glossary of Contact Lens Terms